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Helpdesk software program is essential to offering customer support within the trendy period.

Previously, a buyer needed to go to a bodily desk to get assist.

That’s not the case.

Now prospects can talk together with your customer support crew by reside chat, social media, e-mail, and over the cellphone utilizing a ticketing help system.

Helpdesk software program permits your crew to handle every part in a single place. It’s a flexible answer for companies of all styles and sizes, whether or not you’re promoting services or products.

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Bigger firms may even profit from utilizing helpdesk software program in-house. If an worker is having issues with {hardware} or software program, your inside IT crew can troubleshoot these issues from a digital helpdesk.

The proper helpdesk software program will help you streamline your customer support communications and help tickets at scale.

The Prime 8 Best Helpdesk Software

There are eight helpdesk options in the marketplace at the moment that I can confidently suggest.

  • Zendesk Help — Best General Helpdesk Software
  • Freshdesk — Best Helpdesk Software For Small Companies
  • Zoho Desk — Best For Scalability and Development
  • Freshservice — Best For ITSM
  • Jira Service Desk — Best For SME Inner Help
  •  HappyFox — Best For Omnichannel Ticket Help
  • Kayako — Best For Customized Buyer Help
  • Cayzu — Best Low-cost Helpdesk Software

After intensive analysis, I’ve written an in-depth evaluate of every one beneath. This information will cowl the options, advantages, pricing, and potential drawbacks of the perfect helpdesk software program.

#1 – Zendesk Help — Best General Helpdesk Software

• Begins at $5 monthly
• 500+ integrations
• 35% off Help Suite
• 30 day free trial
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Zendesk Help is our prime total advice for helpdesk software program. Zendesk presents a variety of help options for numerous enterprise sizes and wishes, in addition to a full product suite that features every part you possibly can presumably ask for in a helpdesk answer.

It’s a strong software program, but it’s extraordinarily simple to arrange and use. Zendesk Help is totally customizable and integrates with greater than 500 completely different third-party apps.

A few of the prime options of Zendesk Help embody omnichannel integration, ticket types, multi-brand help, conditional and customized ticketing, pre-defined ticket actions, and crew collaboration instruments.

Pricing for Zendesk Help begins at simply $5 monthly.

The entry-level plan can be a bit restricted, however as you’ll be able to see, Zendesk has a plan for everybody primarily based on your small business wants.

Each Zendesk Help plan comes with the Lite variations of Zendesk Chat, Zendesk Speak, and Zendesk Information. For these of you who wish to get essentially the most out of your helpdesk software program, think about upgrading to the Zendesk Help Suite.

Beginning at $89 monthly per agent, the product suite bundles the apps for Help, Chat, Speak, and Information right into a single bundle, at both the Skilled or Enterprise degree.

The Zendesk Help Suite is 35% cheaper than buying every of these merchandise individually.

From easy to superior helpdesk wants, Zendesk has all of it. Strive Zendesk free for 30 days.

#2 – Freshdesk — Best Helpdesk Software For Small Companies

• Free without end plan
• Paid plans beginning at $15
• Easy help ticketing
• 21 day free trial
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Freshdesk is a helpdesk answer offered by Freshworks, an organization identified for providing high-quality enterprise options with a give attention to customer support. Greater than 150,000 companies belief Freshdesk for helpdesk software program, making it some of the widespread choices in the marketplace at the moment.

I’d suggest Freshdesk to small companies which might be outgrowing e-mail for buyer help. Freshdesk is an easy and efficient introduction to ticket help.

With Freshdesk, you’ll be capable of simplify service communications, collaborate with different crew members, and automate repetitive duties.

Freshdesk has a superb free plan for startups and small companies which might be simply getting their toes moist with Helpdesk software program.

Whereas the free plan will clearly have some limitations, you should use it for a limiteless variety of brokers and nonetheless profit from primary options like e-mail and social ticketing, ticket dispatch, and buyer self-service through data base.

For these of you who need options like automation, reporting, SLA administration, and a whole lot of apps to increase your helpdesk capabilities, paid plans begin at simply $15 monthly per agent.

Try Freshdesk free for 21 days.

#3 – Zoho Desk — Best For Scalability and Development

• Free for as much as Three brokers
• Paid plans begin at $12
• Helps all enterprise sizes
• 15 day free trial
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Zoho is one other firm that gives a variety of options and software program for companies. Greater than 50 million customers worldwide use Zoho options.

Zoho Desk is the helpdesk software program issued by Zoho. Like every part else branded by Zoho, it’s strong, intuitive, and simple to make use of.

With Zoho Desk, you’ll be capable of automate guide help duties, handle conversations with prospects throughout a number of channels, supply buyer self-service instruments, and join your helpdesk with different instruments like Slack, Trello, Salesforce, accounting software program, CRM software program, and extra.

Zoho Desk is designed to work for companies of all sizes and verticles. From SMBs to SaaS, Telecom, and Enterprise organizations, Zoho Desk has all of it.

Zoho Desk is reasonably priced as effectively. You can begin utilizing it totally free with as much as three help brokers.

Paid plans begin at $12 per agent monthly. This software program makes it simple so that you can scale as your organization grows and your wants change. Including new help brokers is an easy course of, and you may all the time improve your plan.

You’ll additionally be capable of present help on the go utilizing the Zoho Desk cell app.

One potential draw back of Zoho Desk is its personal buyer help for you as a enterprise. Until you’re on the Enterprise plan, you received’t be capable of attain them on weekends and holidays. So whilst you may be providing help to your individual prospects on these days, Zoho doesn’t supply the identical help to you.

Along with the free forever plan, you’ll be able to try any paid subscription free for 15 days.

#4 – Freshservice — Best For ITSM

• Begins at $19
• Utilized by 200,000+ companies
• Designed for ITSM
• 21 day free trial
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Freshservice is one other Freshworks answer. But it surely’s nothing like Freshdesk, which we reviewed earlier. 200,000+ companies use Freshservice. This software program is designed particularly for IT groups and ITSM (IT service administration).

Use Freshservice to modernize your small business.

Present service to your staff by departments, akin to HR, finance, advertising and marketing, and services. Freshservice is a single platform that means that you can streamline service administration roles with a constant expertise for everybody.

On the agent aspect, your IT crew can automate monotonous duties and profit from AI-powered chatbots.

Freshservice has plans to accommodate groups and companies of all sizes.

The charges begin a bit larger in comparison with a number of the different options on our record. Nonetheless, that is the primary helpdesk answer we’ve reviewed that’s constructed for inside enterprise help.

For these of you who’re in want of a back-office administration answer for IT service administration, Servicedesk can be a best choice to contemplate. Try it free for 21 days.

#5 – Jira Service Desk — Best For SME Inner Help

• 1,000+ app integrations
• Helps as much as 5,000 staff
• Cloud or server deployment
• 7 day free trial
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Jira Service Desk is one other helpdesk system for ITSM and inside help. However in contrast to Freshservice, Jira Service Desk is designed for bigger firms like small to mid-sized enterprises.

Companies like Airbnb, Twitter, Sq., Domino’s, and different world manufacturers belief Jira Service Desk for helpdesk help at scale.

You should utilize Jira Service Desk for each inside and exterior help, though inside help options are undoubtedly the first focus for this platform.

Jira Service Desk permits your staff to request providers and help for something. From a damaged rest room sink to infrastructure help, pc issues, or worker onboarding, this platform has all of it.

The Jira Service Desk software program helps as much as 5,000 staff and a limiteless variety of prospects.

Jira Service Desk integrates with greater than 1,000 completely different apps for almost each use case you’ll be able to think about. From Zoom to Splunk, G Suite, Slack, and extra, you’ll be able to totally customise Jira Service Desk to accommodate the wants of you and your crew.

One of many advantages of Jira Service Desk is its progressive pricing mannequin. The extra brokers you’ve got, the cheaper it prices per agent.

For instance, 100 brokers value $15.75 per agent monthly. However 1,000 brokers value simply $5.33 per agent. This pricing construction is good for giant organizations.

Along with the cloud model of Jira Service Desk, you’ll be able to deploy this software program straight in your self-managed sever or information heart.

Strive Jira Service Desk free for 7 days.

#6 – HappyFox — Best For Omnichannel Ticket Help

• Begins at $29
• Helpdesk ticketing system
• Automation and superior reporting
• Limitless tickets
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HappyFox is an award-winning helpdesk answer that’s trusted by Fortune 500 manufacturers like Lowe’s and Whirlpool.

This helpdesk software program is an all-in-one ticketing system. It’s designed for companies that wish to present higher and sooner help throughout a number of channels from a single platform.

HappyFox helps ticketing for e-mail, social media, cellphone, and reside chat. It additionally has instruments for buyer self-service help and data base options.

Pricing for HappyFox begins at $29 monthly per agent.

At this value level, it’s just a little dearer than a number of the different choices on our record. However with that mentioned, HappyFox’s entry-level plans are extra feature-rich than a number of the different primary plans we’ve seen in the marketplace.

All plans include limitless tickets, sensible guidelines, and data base help. Nonetheless, HappyFox does require a minimal of three brokers per plan. So it’s not preferrred for solo customers.

From ticketing to automation, productiveness instruments, and superior reporting, HappyFox is a prime helpdesk software program for any enterprise to contemplate.

They don’t supply a conventional free trial. However you’ll be able to contact their gross sales crew to request a demo and configure an account totally free.

#7 – Kayako — Best For Customized Buyer Help

• Begins at $15 monthly
• Constructed-in reside chat software program
• Single inbox for all channels
• 14 day free trial
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Whereas so many helpdesk options in the marketplace at the moment prioritize automation and self-service, Kayako places a robust emphasis on offering customer support with a personalized effect.

With Kayako, you’ll be able to handle buyer conversations throughout any channel whereas gaining a deeper understanding of the complete buyer journey for every distinctive particular person.

Every dialog consists of detailed details about the shoppers’ conduct. You’ll see what pages they seen, what merchandise they added to their cart, and extra. This offers your help brokers a deeper understanding of what’s occurring earlier than the shopper even asks for assist.

Stay chat software program is built-in to every Kayako helpdesk plan.

Pricing for Kayako begins at $15 per agent monthly. For superior options like automation guidelines, customized reporting, multi-language and multi-brand help, you’ll have to improve to the Development plan, which begins at $30 per agent.

For small groups and small companies, Kayako is a prime answer for helpdesk software program with a private contact. You possibly can request a demo or strive it free for 14 days.

#8 – Cayzu — Best Low-cost Helpdesk Software

• Begins at $Four monthly
• Easy helpdesk software program
• No installations required
• 14 day free trial
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Greater than 20,000 companies belief Cayzu for helpdesk software program. That is arguably the simplest helpdesk answer in the marketplace at the moment, for brokers and prospects alike.

Cayzu offers helpdesk software program to small companies, ecommerce web sites, faculties, MSPs, and nonprofits.

With costs beginning as little as $Four monthly, you received’t discover a cheaper deal from a authentic supplier on this business.

The Primary plan is strictly what it seems like. It presents the naked minimal required to run your helpdesk answer.

These low-level plans received’t accommodate the wants of huge organizations or companies with complicated ticketing techniques. With that mentioned, smaller companies have a tendency to seek out the simplicity refreshing. The software program is reasonable however nonetheless will get the job accomplished.

All plans are cloud-based, so there’s no set up required. You possibly can entry Cayzu from anyplace, together with the cell app. You’ll additionally profit from limitless help, free app integrations, and computerized backups. Strive Cayzu free for 14 days.

Learn how to Discover the Best Helpdesk Software For Your Enterprise

Now that you just’ve had an opportunity to evaluate a number of the prime choices in the marketplace, it’s time to seek out the perfect helpdesk software program for your small business.

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That is the methodology that I used to slender down the alternatives on our record. You possibly can take these elements into consideration as you’re evaluating and purchasing round for helpdesk software program.

Ticket Help

Ticketing is without doubt one of the main capabilities of helpdesk software program. Ticket help permits your crew to handle, route, and resolve issues for purchasers and staff.

The finest helpdesk software program helps ticketing on a number of channels and may even automate guide duties like ticket creation and ticket routing.

Sure software program will cap the variety of tickets you’ll be able to create in a month. Bigger operations ought to search for limitless ticketing plans.

Communication Strategies

Search for helpdesk software program that enables your prospects to speak together with your help crew throughout a variety of communication channels. Frequent communication strategies embody e-mail, social media, reside chat, and cellphone help.

Whatever the communication methodology, the software program ought to help you reply and handle tickets from a single dashboard. So if a buyer sends a help inquiry through e-mail, it is going to seem on the identical dashboard as a buyer who reached out through Fb.

Be sure your helpdesk answer helps your entire customer support communication strategies. Sure platforms have these instruments built-in. In different circumstances, you’ll have to combine your helpdesk software program with a third-party communication device.

Buyer vs. Worker Help

What precisely do you want helpdesk software program for?

Plenty of helpdesk options are geared towards buyer help. However sure platforms are designed particularly for ITSM and inside worker help.

For these of you in want of in-house helpdesk software program, you’ll wish to lean in the direction of Freshservice or Jira Service Desk.

Enterprise Dimension

The dimension of your operation can have a big influence on the helpdesk software program you select.

Companies with a handful of brokers received’t have the identical wants as an enterprise with a whole lot or hundreds of help brokers. Usually, bigger organizations can have extra complicated wants.

Freshdesk is our prime decide for small companies. Zoho Desk has the flexibility to accommodate the wants of scaling firms. Zendesk has the potential to help groups of all sizes, from startups to enterprises.

Plans and Pricing

The overwhelming majority of helpdesk software program pricing is predicated on two elements—brokers and options. The per agent value is predicated on the quantity and high quality of the options you want.

You’ll pay a set charge monthly per agent. Committing to an annual contract gives you the very best charge.

It’s vital to weigh the options in every plan aspect by aspect. Most helpdesk software program presents the perfect options with dearer plans. However you won’t want them.

Take into consideration your crew at scale. The distinction between $20 or $40 monthly won’t appear important. However what occurs whenever you go from 10 brokers to 50 brokers? Or from 50 brokers to 150 brokers?

Some software program, like Jira Service Desk, presents progressive pricing. That means the value per agent is cheaper should you add extra brokers to your plan. Bigger organizations ought to undoubtedly hold this thoughts when evaluating completely different choices.

Conclusion

What’s the perfect Helpdesk software program in the marketplace at the moment? Typically talking, there isn’t any “finest for everybody” answer.

Zendesk Help is our prime total decide due to its intensive options, ease of use, reasonably priced pricing, and skill to accommodate the wants of all enterprise sizes.

However there are many viable alternate options for particular enterprise wants. Freshdesk is our prime decide for small companies. Zoho Desk is finest for rising groups. Jira Service Desk and Freshdesk are higher for ITSM and inside help.

Are you in search of a no-frills helpdesk software program on the lowest doable charge? Strive Cayzu.

No matter your small business dimension, business, and helpdesk wants, you will discover precisely what you’re in search of utilizing this information.

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